Support
Talk to a person.
Whether you run aicroo on the web or from the iPhone app, help comes from the same place and reaches the same people.
Get in touch
Two ways to reach us.
What support covers
Support fixes the product. It does not move your data.
Worth being straight about up front, so nobody waits on an answer that was never coming from here.
Support, at no extra cost
- Something in aicroo is broken, errors, or does not behave the way the product says it does.
- You cannot sign in, or a screen will not load.
- A figure looks wrong and you want it checked against what the system recorded.
- A question about how an existing feature is meant to work.
A separate engagement
- Migrating your books, contacts or documents from another system.
- Bulk-loading historical data, or cleaning it up before it is loaded.
- Setting up your chart of accounts, tax rates or approval rules for you.
- Training your team, or configuring the product around how you work.
None of that is refused — it is simply not support. It is project work, scoped and quoted for what you actually need. Tell us what you are moving and from where, and we will come back with a proposal.
Before you write
What to tell us.
None of this is required, but each one removes a round trip:
- The company the problem happened in.
- Where you were: the page, or the app screen and what you tapped.
- What you expected, and what happened instead. An exact error message, if there was one.
- Whether it happens on the web, in the iPhone app, or both.
Your data
Accounts, data and deletion.
Your organization is administered from the web app, where an owner can manage people, roles and what each person can see. To ask what personal data we hold, to correct it, or to have it deleted, write to info@aicroo.com — the contact the Privacy Policy designates for data protection, which is a different question from a broken screen. It explains the rights you have and how to exercise them, including your right to complain to the Spanish Data Protection Agency (AEPD).
Who we are